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Our Commitment to Quality
IMA is highly committed to ensuring top-notch service and pays particular attention to beneficiary satisfaction.

The total quality approach specific to the IMA Group ensures that all of our employees feel responsible both on an individual and a collective basis.
   
Obtaining Feedback from Our Clients
Every quarter, a satisfaction survey is carried out and made available by a market research company (Soft Computing since March 2010). These surveys enable us to analyze the perceptions expressed by the final beneficiaries and therefore the quality of the services provided.

In 2011, IMA obtained a global satisfaction rate of 95% (based on a survey carried out by Soft computing with 12,142 beneficiaries of IMA assistance).
Personalized Action
Considering the high number of assistance claims processed (1,582,791 last year), we have long since had to develop detailed procedures which leave little room for improvisation.

Nonetheless, each and every day we deal with people experiencing hardship, and we know how crucial it is to provide personalized service and responses.
Transparent Reporting
IMA Deutschland offers its clients dedicated and secure extranets.

These allow for real-time access to the status of ongoing operations and accompanying reports and statistics.

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