An Assembler of Skills
The men and women who work at IMA Deutschland are fully committed to providing a first rate.
The people handling assistance calls have a unique mission and vocation: helping others.
They are at the beneficiaries’ service, and they respond to their every need in the best way possible... in one of the languages that are spoken in our offices on a daily basis.
They can rely on the know-how and expertise of our specialized staff for issues concerning motor vehicles, the home, the building trade, legal advice, transport and medical matters... all of this on a 24/7 basis.
Automotive assistance is one of the fields in which IMA Deutschland has the most experience, with over 25 000 interventions throughout Europe our expertise in this field is a pledge of quality and efficiency.
Thanks to our extensive network of responsive and skilled roadside assistance and towing service providers, we arrange timely interventions throughout the territory.
We are proud of being pioneer in Germany in geolocalised telematics (e.g. e-call and b-call).
Our physician correspondant and his team intercede worldwide in medical emergency cases.

Thousend sanitary transportations are provided by IMA Deutschland every year, more than 14,143 sanitary transportations by the entire IMA Group, nearly 2,394 of which required significant interventions by our own medical teams.

As the IMA Group remains the unequaled leader in this field, its signature phrase hits home once again:
" For your assistance, only one border... planet Earth. "
While assistance requires solid technical skills, it is also deeply rooted in a humane approach.
"A breakdown, a mechanical problem, an accident... Whatever the situation, it is always difficult for the person experiencing it.
In 2013, IMA arranged over 1,472,467 roadside assistance or tow truck interventions throughout Europe and the Mediterranean area."
"We ensure utmost medical vigilance in planning each and every sanitary evacuation.
Tried and tested technical preparation and people-focused caretaking are also of the essence ."